Unit Knowledge Guide-CUAPPR411 Realise a creative project Certificate II Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTCBL333 Install aerial cable for communications applications ICTCBL248 Install and terminate hard-line coaxial cable ICTTEN312 Install telecommunications network equipment If you require RPL Kits with comprehensive benchmarking

Units of competency TAEASS503 Lead assessment validation processes TAEASS502 Design and develop assessment tools TAEASS504 Develop and implement recognition strategies TAEASS501 Provide advanced assessment practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSS015021 Measure and report carbon footprint of a product or product class MSS015022 Develop strategies for more sustainable use of resources MSS015025 Develop a business case for sustainability improvements MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans Elective units MSS014008 Improve sustainability through readily implementable change MSS015011 Conduct a sustainability energy audit MSS015023 Design sustainable product or process MSS015024 Develop required sustainability reports MSS015028 Conduct a sustainable water use audit MSS015030 Conduct an emissions audit MSS015035 Report to Global Reporting Initiative guidelines MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS025017 Assist with assessing site environmental indicators MSS025018 Assess the environmental risk and impact of a project activity or process BSBMGT516 Facilitate continuous improvement BSBPMG517 Manage project risk BSBPMG518 Manage project procurement BSBPMG519 Manage project stakeholder engagement BSBPMG522 Undertake project work If you require RPL Kits with comprehensive benchmarking

engineering or related environment MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-CUAPPR411 Realise a creative project Certificate II Core units BSBDIV501 Manage diversityOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner