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Integrated approach: connects personality traits
It is used mainly in talent acquisition for important technical
Normal personality affects the ability to get along with others and achieve one's goals
The profile also includes targeted coaching recommendations to turn insights into clear and motivating development strategies
Certification content and duration
Client Contact Center Test (T3C) - Client Service & Collection Workshops Integrated approach: connects personality traitsDescription This tool is a simulation designed mainly for entry level positions in customer service and collections contact centres. Four categories of competencies are assessed: functional aspects (e. g., client oriented), personal aspects (e. g., empathy), sales aspects (e. g., negotiation skills) and results performance aspects (e. g., self confidence).