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What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business Author Julie Gillies athletes and exercise buffs consistentlyThis book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether youre selling to consumers or business to business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but theyre also taking steps to proactively avoid the things
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