Assessment Kit-AMPR301 Prepare specialised cuts CRICOS Forms aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCHCS001 Provide home and community support services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS025 Support relationships with carers and families CHCCCS011 Meet personal support needs If you require RPL Kits with comprehensive benchmarking

RTO Policies and Procedures

selection and induction of staff BSBITU303 Design and produce text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIWHS201D Work safely and follow WHS policies and procedures RIIRIS201D Conduct local risk control RIIERR205D Apply initial response First Aid RIICOM201D Communicate in the workplace RIIERR302E Respond to local emergencies and incidents RIIGOV201D Comply with site work processes/procedures If you require RPL Kits with comprehensive benchmarking

Assessment Kit-AMPR301 Prepare specialised cuts CRICOS Forms aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of